Returns & Refunds
You have 14 working days (from the day after delivery of your watch to you) to cancel the contract for your order with us.
You will be refunded in full provided that the watch is returned in its original condition and with all associated items, including without limitation its box and any paperwork. It will be inspected on arrival and, if it is found to have been damaged, there will be an additional charge for any refurbishment or other works that are necessary to return the watch to its original condition. Customers are liable for any return postage costs and must ensure that the item is fully insured. We recommend that you obtain proof of posting.
In particular, you will be responsible for any and all depreciation costs incurred as a result of any loss or damage to the paperwork and other documentation and information associated with the products, such depreciation will be assessed by us and the decision will be final.
The cooling off period is not applicable to watches purchased or collected in store. Please note the cooling off period is not applicable where you have adjusted your watch to meet your specifications or personalise your watch in any way.
To cancel a contract, please contact us on: 01636 679638 or e-mail: [email protected]
We are confident that you will be happy with the quality of the products delivered to you. Nevertheless, as a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizen's Advice Bureau or Trading Standards Office. Nothing in our terms and conditions will affect these legal rights.
You must inspect the products as soon after delivery as is reasonably practical and must notify us of any defects in the products within 14 working days from the day after the date the products were delivered. You must return any defective or faulty product to us within 21 working days from the date of delivery, to allow us to inspect the watch and carry out testing if required. Provided you notify us of any defects and return the defective product (complete with box and paperwork where applicable) within the periods set out above, on confirmation by us that the product is defective we will either replace your product on a like for like basis, repair your product or we will refund your payment in full including the product's normal postage charge usually within 7 working days of the defective product being returned to us.
If you buy more than one product from us as part of the same transaction, and only some of these products are defective, you may return the defective products and benefit from the same remedies as described above. However, this does not entitle you to reject other non-defective items.
f you wish to post your watch back to us, please include your details, Name, Address and Telephone number.